Page 15 - POLİPA 2023 Catalogue

Quality Management System

At Polipa, which holds ISO 9001, ISO 14001, ISO 22000, FSSC
22000, FDA International conformity certificates, we monitor
the effectiveness of these standards through periodic internal
audits and field supervisions. We determine our action plans
by raising issues requiring improvement in quality management
system review meetings.

• ISO 9001

• ISO 14001
• ISO 22000
• FSSC 22000

• FDA

As Polipa, we publish quality processes with quality manual and
relevant documentation. We actively monitor the national and
international regulations and adapt the updates to the quality
processes within the target timeframes in line with the plans set.
We periodically follow-up the necessary actions by determining
the quality priorities.

In order to inform all relevant employees about quality issues that
require improvement and action, we ensure that the identified
corrective and preventative actions are integrated by organizing
meetings.
In order to increase the awareness of our employees about quality,
food safety, occupational health and safety, environmental
policies and energy management, we plan regular trainings and
perform qualified efforts to enhance their knowledge and skill
levels.

The principle of meeting the expectations of our customers with
the manufacturing of products in the desired time and quality
forms the basis of our quality perspective. In the event that
we receive complaints from our customers, we examine each
complaint objectively, meticulously and carefully, analyze the
root cause with lean production techniques and ensure that
actions are taken within the timeframes determined in the
procedures. After the analyzes, we generate proactive solutions
by making customer visits when necessary.
We regularly identify areas of improvement through Customer
Satisfaction Surveys, in which customer expectations are
monitored, and we develop plans throughout the year.
While trying to increase the quality standards of our material
suppliers, who are the first link in the process of manufacturing
quality products, we principally expect them to improve their
productivity. As part of our supplier evaluation processes, we
conduct supplier visits and hold interviews and issue reports
by means of using traceable, active and effective methods. We
measure all outputs to ensure customer satisfaction and take
actions accordingly.

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